1 reviews | Active since Jan 2015
Tracker service is disgusting - bordering on *****
I had 2 cars with Tracker devices. I sold the first in January 2024 and the second in August 2024. I phoned their call centre to deregister the first car and they mistakenly deregistered the second so the monthly amount halved so I didn't realize they had the wrong (sold) car still registered but the car I did have was not registered. I called to deregister the second car in August and they said I didn't have this car with them. After many phone calls and emails going through to January 2025 they realized what they had done but I got no refund for the money they had taken via their debot order. When I stopped the debit order via the bank I kept getting calls and emails telling me I was in arrears. I even had a call today (July 2025) telling me I'm in arrears. They then denied that they had charged me. Be warned that if you contract with them you must stop your debit order through your bank when you cancel the contract with Tracker. Their service is disgusting! If their IT system is so bad, how do they know to track a car if it's ******. I'll never use them again
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Tracker Connect
This is to confirm that Tracker has contacted you and we are assisting
Please be on the lookout for an email from us to further assist.
Thank You
Tracker Connect
We will close the enquiry until further communication has been received from yourself. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We will close the enquiry until further communication has been received from yourself. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
"As discussed yesterday please find attached the credit note and statement of the account. There are no longer any arrears on the account. I would like to extend our apologies for the back and forth that had occurred between yourself and the agents that have assisted you. I have escalated the issue and agents that assisted you to the relevant management team for internal disciplinary Thank you for being patient and providing me the opportunity to assist you. "
It appears that they couldn't find the information on the first car (still not sure why) but after I gave them business phone numbers that I might have used, they found my call. Pity they didn't find it in March last year, but at least Janine Haffajee went to some trouble to sort it out and the result is acceptable to me.
The lesson for everyone who phones in to cancel when they sell their car is to ask for a reference number (I didn't) and note which number you are phoning from and provide the car's VIN number
"As discussed yesterday please find attached the credit note and statement of the account. There are no longer any arrears on the account. I would like to extend our apologies for the back and forth that had occurred between yourself and the agents that have assisted you. I have escalated the issue and agents that assisted you to the relevant management team for internal disciplinary Thank you for being patient and providing me the opportunity to assist you. "
It appears that they couldn't find the information on the first car (still not sure why) but after I gave them business phone numbers that I might have used, they found my call. Pity they didn't find it in March last year, but at least Janine Haffajee went to some trouble to sort it out and the result is acceptable to me.
The lesson for everyone who phones in to cancel when they sell their car is to ask for a reference number (I didn't) and note which number you are phoning from and provide the car's VIN number