RJ
Robert J

1 reviews | Active since Jul 2011

06 Jan 2016, 17:33

Tracker Service Cancellation - 36 month contract

Good day,<br> <br> I called Tracker earlier to cancel my service as I will be working overseas for the next two years and I was told that I would have to pay a cancellation fee of R1200 as I was ending my 36 month contract early.<br> <br> I do not recall agreeing 36 month contract and I did not physically sign to agree either. I have also never received a contract from Tracker.<br> <br> I will not accept this penalty and I demand to have a verbal recording sent to me within 48 hours proving that I agreed to a 36 month contract. If Tracker are treating clients like this then I will NEVER use their service again.

0
Replies (1)
Tracker Connect
Tracker Connect's reply07 Jan 2016, 07:39
Official
Hello rwesleyj,


Your complaint dated the 7th of January 2016 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Hester Garcia
Tracker Customer Care