1 reviews | Active since Dec 2016

30 May 2022, 17:26

Tracker ****s people with debits

I have been trying to cancel my subscription with Tracker since March. The call centre agents never pick up, and eventually when they did, a lady by the name of Vuyani assisted me and escalated the request for cancellation. However, I kept getting calls that my vehicle is spotted in unsafe areas to which I responded that the unit has been requested to be cancelled together with the subscription as the vehicle was sold. The calls for tracking the vehicle have indeed stopped, but not the debits on my account. Tracker accounts department keeps taking my money when I have made my request very clear on numerous occasions.

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Replies (2)
Tracker Connect
Tracker Connect's reply31 May 2022, 07:39
Official
Good day Khanya V , 
 
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter. 
 
We will revert to you shortly. 
 
Tracker Connect 
 

Best regards,

Tracker Connect
Tracker Connect's reply31 May 2022, 11:20
Official
 Good day 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect 
 

Best regards,