SM
Sharlenee M

1 reviews | Active since Aug 2019

21 Feb 2024, 12:04

Tracker SA Worse Company Ever

The worse possible service I ever received has been from Tracker South Africa. After my contract expired in 2022, I extended with tracker, they never sent me debit order forms, eventually after months, they agreed to cancel my services in 2023, after a consultant called me to ensure me they would resolve everything, we agreed to a month to month service, I even have the cancellation letter dated 2023. They then reinstated my account but due to the poor service I agreed I would continue paying for EFT. Now when I sell my vehicle and need to cancel, they now holding me to the 2022 agreement which fell off once I made the new arrangements in 2023. Dealing with Excavia, Veanne Elie and Nomthandazo is like dealing with clowns in a circus. Tracker now expect me to pay for service with them for three years holding me to a 2022 agreement, yet I have a letter from Tracker agreeing to cancel in 2023 then moving me to month month with Nomthandazo stating it was an error on their side my contract was not extended and this will be done monthly. DON'T USE TRACKER!

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Replies (2)
Tracker Connect
Tracker Connect's reply21 Feb 2024, 12:15
Official
Good Day Sharlenee,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply21 Feb 2024, 12:24
Official
 Good day Sharlene,

We confirm having contacted you and explained the resolution process of your query to the email address on the system. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect