1 reviews | Active since Dec 2015

21 Mar 2023, 09:27

Tracker SA Pathetic.

TRACKER - NEVER!!!!!!! Rating - 0. Moved over to them from Beame tracker a month or so ago. Long story short Tracker was excellent in getting my business and doing the installations. Then I started getting these calls and SMSs within a week or so from fitment- "We tried to call you if your vehicle has been hijacked/******". 3 x Family vehicles newly fitted by Tracker and getting these kind of calls!!!!! HEART ATTACK!!!!!!!! Waited weeks to have the faulty devices and remotes replaced...... Guess - even the new replaced devices giving trouble. Called Tracker again and true to their behaviour ------ no response/reply/action. All my calls did not word and my email was deleted without being read.

Today once again wife out shopping and I get the call and SMS on her vehicle - "We tried to call you if your vehicle has been hijacked/******." How safe are my family and my vehicles with Tracker? Not at all. Pathetic!!

Will the Tracker higher management respond to this? I don't think so.

0
Replies (4)
Tracker Connect
Tracker Connect's reply22 Mar 2023, 11:04
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply22 Mar 2023, 12:45
Official
Good Day ,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect

's update22 Mar 2023, 14:41
Reviewer Update
Thank you for getting back to me after I had to go via Hollopeter.
"Explained the resolution process of your query" nicely put. The device and driver remotes were not synced or linked during installation. "Amicably resolved " I will see over the next few days if the devices and driver remotes are sorted out. Hopefully no more "car hijacked/******" calls and SMS messages.
Thank you.
Tracker Connect
Tracker Connect's reply27 Mar 2023, 08:48
Official
Good Day ,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect