Tracker SA - pathetic

I have been a loyal tracker customer for a few months now and the first time I actually used my emergency button it didn't work. I then phoned them because I need roadside assistance. The operator told me that someone would assist me in 30 min. When the 'guardian' contacted me, he seemed so reluctant and actually informed me that if I were lucky, he'd be able to assist me in min an hour and a half. Then he continued to talking me out of wanting his assistance. To top it off, my car, which has an active tracker in it, is not being picked up from his side, so he has no idea where I am.

When I phoned the operator again, I was told that it will take them up to an hour to respond. They also couldn't even pick up the reference number they gave me. I had to ask my retired father to come an assist me because tracker was full of excuses. I am still waiting for the supervisor to phone me as assist me. And it's a good two hours later.