Tracker SA disconnected!

On 19/8/24 I sent the folowing mail to Tracker: Good day I refer to your price increase notification of 16/8/24. While the rand amount is small, the percentage increase is nearly 19%, as I’m sure you already know. This is over three times the inflation rate which sounds rather unreasonable. I would appreciate an explanation or justification for this excessive increase, and a comment on whether we can expect an increase of this nature every year, as this will certainly not help retain customers and attract new ones.

I received an acknowledgement, but nothing else. On 28/8/24 I sent a reminder. Once again, I received an acknowledgement but nothing else.

It seems to me that they attract you by offering these 'special' rates through your insurers, but grab the first opportunity to take advantage of their contactual position. I certainly hope that not all of their responses are this tardy!