1 reviews | Active since Mar 2014
Tracker SA continuing to debit my account after cancellation
Tracker SA continuing to debit my account after cancellation. This has been a frustrating experience with Tracker Connect. I called Tracker Connect Customer Services in February 2026 to cancel my month-to-month services since I sold my car in December 2025.
Cancellation was very mountainous with obvious signs from the consultant that they do not want to assist me. At the end of unreasonably interrogation, I was informed that my tracker account will be cancelled.
Shockingly, I have been experiencing debit orders from tracker for the same services since then. Strategically, Tracker Connect debits my account intermittently and they debit an amount which is not on agreement.
Please stop your debit orders you are debiting my money and you have attached a debit order as irreversible. I need my money back as well since I called and cancelled this contract. It is a month-to-month contract and nothing binding. Infact, no contractual period binds me since both 24 months and 36 months contracts are out of the phase. I took a tracker in 2019.
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced regarding the continued debit orders following your cancellation request.
We will investigate your complaint and escalate the concern to the relevant department for urgent resolution. We understand your dissatisfaction and will particularly look into the matter of the reinstatement following your request to cancel.
Please be assured that we are reviewing the status of your cancellation, the billing history on your account, and any debit orders processed after your request was submitted. Where applicable, any required corrective action and refund considerations will be addressed in line with the findings of the investigation.
One of our consultants will be in direct contact with you to discuss the outcome and ensure that the matter is resolved as quickly as possible.
We value your feedback, as it helps us identify opportunities to improve our customer experience, and we regret that your interaction with us did not meet the standard you expected.
Kind regards,
Tracker Connect ^TPH
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced regarding the continued debit orders following your cancellation request.
We will investigate your complaint and escalate the concern to the relevant department for urgent resolution. We understand your dissatisfaction and will particularly look into the matter of the reinstatement following your request to cancel.
Please be assured that we are reviewing the status of your cancellation, the billing history on your account, and any debit orders processed after your request was submitted. Where applicable, any required corrective action and refund considerations will be addressed in line with the findings of the investigation.
One of our consultants will be in direct contact with you to discuss the outcome and ensure that the matter is resolved as quickly as possible.
We value your feedback, as it helps us identify opportunities to improve our customer experience, and we regret that your interaction with us did not meet the standard you expected.
Kind regards,
Tracker Connect ^TPH
We would like to confirm that contact was made with you.
We have since tried to reach you earlier today to no avail to further conclude your concern.
Please note an email was sent to you to conclude the concern.
Thank you once again for allowing us the opportunity to address your concern.
Tracker Connect ^BR
We would like to confirm that contact was made with you.
We have since tried to reach you earlier today to no avail to further conclude your concern.
Please note an email was sent to you to conclude the concern.
Thank you once again for allowing us the opportunity to address your concern.
Tracker Connect ^BR