Tracker SA bad service

I am deeply disappointed in Tracker SA, I contacted them last year for a tracking device i took the full package which came out to R290 or about R300 pm.

First month they debited my account R150 and then again a R500 both went through i contacted them after trying to get hold of them by phone,email and online to find out why they debited the two amounts from my account and not the amount that was agreed upon,fine that was sorted out. The next month they tried to debit R800 from my account the debit order did not go trough as i only leave the correct amount that they must debit in that account so obviously the debit order bounced, tried getting in contact again with them emails,online etc finally someone contacted me and explained to me that the R800 is for the tracker device that they installed into my car. Never once did they mention that i have to pay R800 for the tracking device because i remember doubling checking and asking the guy over the phone to confirm what my monthly instalment will be and he never once mentioned the R800. And now ever since the debit order just became more and more monthly and it always bounced as i doo not keep more than what they are supposed to debit monthly i have tried getting in contact with them since last year but to no avail and now they handed my account over to the lawyers which i feel is unfair they did not even once try to contact me to ask me why the account is in arrears or even to warn me by email or any type of communication from them absolutely none . I am deeply disappointed.

I want them to fix this issue and get in contact with me i try to get into contact with them trough all channels but to no avail.

Please fix this