Tracker SA

Dear Tracker Customer Service,

I am writing to express my disappointment and frustration with the level of support I have received from your team. This is the second time I have had to contact you regarding issues with my tracking unit.

Initially, the unit was causing my car battery to drain, resulting in a cost of R3700 for a replacement. Tracker sent a technician to replace the unit, citing old hardware as the cause. However, despite the new hardware, my battery has gone flat again. After having it tested, it has been determined that the battery, which is only a few months old, needs to be replaced again.

I am extremely dissatisfied with the lack of assistance and support I have received from your team. No one seems to be taking my complaint seriously, and I am being left without a functional vehicle. I am currently stranded and unable to start my car, which is causing significant inconvenience.

I kindly request that Tracker takes responsibility for the issue and either covers the cost of the new battery or removes the tracking unit from my vehicle. I would appreciate a prompt response and resolution to this matter.

Pathetic