SM
Service M

1 reviews | Active since Mar 2012

08 Feb 2021, 10:31

Tracker refusing to cancel service and ignoring communication!

Hi...I was ignored when I cancelled my tracker service and when I again wrote requesting cancellation, you rejected my request because there were multiple requests.

I was given the 086... number which doesn't work and I have a screenshot to show that the number is invalid.

I called the emergency number and was given the email address of the cancellations department and I wrote to cancel. I also asked them to phone me to confirm cancellation. They said they called but they didn't because there was no missed call in my call log. An email followed saying my request was cancelled - multiple requests.

Please cancel my tracker service with immediate effect. You are preventing me from cancelling and debiting my account monthly.

Don't go for tracker guys....unless you see I have my case resolved!!!

0
Replies (2)
Tracker Connect
Tracker Connect's reply08 Feb 2021, 11:58
Official
Good day, We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
 It is our intent to help you reach a prompt resolution of this matter. 
 
 We have noted that you do not wish for us to contact you. 

Tracker Connect 
Tracker Connect
Tracker Connect's reply08 Feb 2021, 12:01
Official
Good day,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect