Tracker Refuses to Cancel my Contract

I bought a vehicle in 2019. This vehicle had a tracker unit installed. The dealership transferred the tracker unit over to my name. I signed the contract and no option were provided to pay for the unit or to take out a 36 month contract with tracker.

I sold my vehicle November 2021. I have requested the cancellation of my tracker contract. Tracker informed me I need to pay an exit penalty because of the 36 month contract. I informed them I never signed for a 36 month contract and even on my signed contract no boxes were ticked indicating that I choose once off payment for the installation fee (Unit already installed) or choosing a 36 month contract paying for installation. (Unit already installed.)

It is now January 2022. They still don't want to cancel my contract and I am able to track a random person that bought my vehicle from a dealership. (Well done Tracker for putting ones safety first).

I have cancelled the debit order in December because they don't want to assist. I have called them 3 times already. Not one single person is assisting. No customer service at all. Every month I am getting a message asking to pay for my service, The service where I am tracking a random person. Should they press the panic button, I will gladly sent the tracker team out.

All the agents just ignore my replies on their mail.

Tracker, this is the last request I am putting in. Thereafter I will hand this over to legal experts. Thanks.