1 reviews | Active since Feb 2015
Tracker Refuses Removal of Incorrect Listing
In September 2014 I cancelled my First ForWomen Car Insurance and had to also cancel my Tracker Account because I was moving to Discovery Insure.<br> I called the Tracker Call Centre to schedule a removal of the Tracker and I was advised that I will have to pay a deinstallation fee and penalty fee for cancelling the contract.<br> I acknowledged the debt and was told someone from the Tracker office in PE will call me to set up appointment.<br> Six months later after many attempts to get Tracker to remove their device I discovered I was blacklisted.<br> I immediately contacted their call centre spoke to Bongeka and she sent a technician to remove the Tracker, I paid the amount on the 27 of April and she had agreed to remove the listing and send me a settlement letter.<br> I have been contacting their call centre and have sent numerous emails and I am being ignored.<br> TRACKER BETTER SORT THIS OR I WILL SEEK LEGAL ASSISTANCE!!!!
Your complaint dated the 11th May 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Innocentia Maluleke
Tracker Customer Care
Your complaint dated the 11th May 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Innocentia Maluleke
Tracker Customer Care
