1 reviews | Active since Sept 2026
Tracker reason for my Insurance claim not being paid out
My single cab Ford ranger was hijacked October 2025 with my son driving it. we called Tracker as soon as my son made contact with us as they hijackers kidnapped him for a few hours. The hijacking was logged and Tracker confirmed to be investigating and trying to retrieve the car. Which they never did.
The issue occurred when my insurance company requested the trip log for the vehicle and Tracker couldn't provide one. King Price then asked Tracker whether their device was faulty or not functioning. Tracker refuses to provide answers to King Price or myself as their client. I have emailed, called, and even visited their offices and still have no feedback.
My premiums were paid and up to date however we still have no feedback. After I visited their offices, an investigator was assigned to my case, and he sent an email that he will contact me, and I am still waiting for his call. This has been extremely frustrating.
We are sorry to hear about the experience.
We will look into the matter and get back to you.
Thank you ^TP
We are sorry to hear about the experience.
We will look into the matter and get back to you.
Thank you ^TP
Thank you for taking the time to raise your concerns.
We have attempted to contact you to discuss the matter; however, your son advised that you were unavailable and would only be available after 4:00 PM.
To assist us in investigating your query further, we will be sending you an email requesting additional information. Once received, we will review the details and provide you with feedback as soon as possible.
We apologize for the frustration and inconvenience experienced and appreciate your patience while we look into this matter.
Thank you.
Thank you for taking the time to raise your concerns.
We have attempted to contact you to discuss the matter; however, your son advised that you were unavailable and would only be available after 4:00 PM.
To assist us in investigating your query further, we will be sending you an email requesting additional information. Once received, we will review the details and provide you with feedback as soon as possible.
We apologize for the frustration and inconvenience experienced and appreciate your patience while we look into this matter.
Thank you.
We confirm that contact was made with you.
You will get a response from the Product Support manager.
We thank you for your patience.
Tracker Connect ^BR
We confirm that contact was made with you.
You will get a response from the Product Support manager.
We thank you for your patience.
Tracker Connect ^BR