Tracker Poor Service
I have been a customer with Tracker for 16 years. I have been battling to have the unit tested since February 2019. The unit fitted to my vehicle is not supported on their app and is outdated according to Tracker. Why do they not approach me with a proposal to upgrade to a new unit? All they want is more money. Perhaps it is time to move on!
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
03 Sept 2019, 15:58Good Day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply03 Sept 2019, 15:58
Official
Good Day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
04 Sept 2019, 08:49Good day Ernest,
We confirm having contacted you and addressed your concerns.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
We confirm having contacted you and addressed your concerns.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
Tracker Connect's reply04 Sept 2019, 08:49
Official
Good day Ernest,
We confirm having contacted you and addressed your concerns.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
We confirm having contacted you and addressed your concerns.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
's updateReviewer Update
04 Sept 2019, 11:05This is truly amazing. I battle 6 months to receive a service and after complaining on Hello Peter my problem is resolved within hours although it seems that I have been overcharged for the past 13 years.
's update04 Sept 2019, 11:05
Reviewer Update
This is truly amazing. I battle 6 months to receive a service and after complaining on Hello Peter my problem is resolved within hours although it seems that I have been overcharged for the past 13 years.
's updateReviewer Update
04 Sept 2019, 12:12Solly from Tracker has informed me that my old unit is supposed to cost more than double what I am currently paying. They did me a huge favour to bill me at my current rate. I have paid more than R14000 in premiums to date. The only way to get a cheaper premium is to buy a new unit for R1800 and then pay the R75 premium for the new unit. To remove the unit will cost R395.
's update04 Sept 2019, 12:12
Reviewer Update
Solly from Tracker has informed me that my old unit is supposed to cost more than double what I am currently paying. They did me a huge favour to bill me at my current rate. I have paid more than R14000 in premiums to date. The only way to get a cheaper premium is to buy a new unit for R1800 and then pay the R75 premium for the new unit. To remove the unit will cost R395.