Tracker poor service

Item: Tracker Connect
Rating: 1
Author: Dale N

Possibly the worst after sales service. With the update of their web page and app, username and passwords are constantly rejected, causing your account to be locked. I have reset my password 4 times now and still, with the passwords provided, the account gets locked. Now, the mobile app has an even greater flaw, VEHICLE LOCATION HAS NOT BEEN UPDATED IN 6 DAYS!

Helpful (0)

Replies (3)

Tracker Connect's replyOfficial

24 Jul 2019, 08:11

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect

Best regards,

Tracker Connect's reply24 Jul 2019, 08:11

Official

Best regards,

Tracker Connect's replyOfficial

24 Jul 2019, 08:34

Good day,

This is to confirm that we have made contact with you and assisted accordingly.

Should you require further assistance please don't hesitate to contact us.

Regards,
Tracker Connect

Best regards,

Tracker Connect's reply24 Jul 2019, 08:34

Official

Good day,

This is to confirm that we have made contact with you and assisted accordingly.

Should you require further assistance please don't hesitate to contact us.

Regards,
Tracker Connect

Best regards,

Dale N's updateReviewer Update

24 Jul 2019, 08:44

Hi Tracker

I did receive a call from Solly, and he managed to resolve all my issues!
I appreciate the effort he made with my issue. Definetly a step above the rest.

Dale N's update24 Jul 2019, 08:44

Reviewer Update

Hi Tracker

I did receive a call from Solly, and he managed to resolve all my issues!
I appreciate the effort he made with my issue. Definetly a step above the rest.

Tracker poor service

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