1 reviews | Active since Jul 2019
Tracker poor bussiness policies and pitiful customer service
I am not surprised to find a very bad rating for this bussiness here on HelloPeter, Tracker Connect. Wish I had googled them before. Beware future clients, read below....
I have been a client for more than 5 years, never really needed the service but just knowing it was available brought peace of mind.
However, I decided that I do not need the service any longer and requested a cancelation. After a week i received a call from my emal request Ref WI***. The rep had no problems making the cancellation but at a fee, a cancelation fee in excess of R1000.
This infuriated me, more red tape and fine print gangsters, I was angry with the fact that after being a loyal paying client I was now being penalised to cancel. ******ion to push clients to keep the contract instead of paying the cancelation/penalty fee. There is zero logical reason why a client should accept a penalty fee. Instead of partying ways in a nice manner Tracker insisted on making the end bitter. Instead of partying on good terms and with the prospect a happy customer perhaps returning they preffered to milk the client one more time instead and live with the fact that I may never return again.
There are other service providers now that can provide this service, so I would never consider going back after that infuriating telephone call and insistence on *********ing me for a penalty fee.
Shame on Tracker, another big bussiness that *********s the litte guys. There seems not to be a shortage of these types that enforce stupid bussiness policies. I hope they get what they deserve, less and less future clients, and the competition that will learn from their mistakes and outshine them to ensure such bussiness are reduced to zero. The bussiness world is changing and bussineses like these are relics of the past, STAY AWAY from Tracker Connect, they are just stupid.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
So the follow up call came...and it only got worse.
I was informed that i had this contract since 2011/12, then in 2017 Tracker wanted to do an upgrade of the unit in my car, they cancelled my contract so that they can fit the upgraded unit. They only showed up in 2018 to fit the new unit. Months later, they just simply forgot or lost the paperwork or whatever....They claim that this process of them wanting to upgrade the unit is the reason why I have a 'new contract' with them. And for this reason the current 'new' contract does not allow me to cancel without a penalty. I agree, this is a very clever way to trick their clients.
This infuriates me even more, I did not request a 'cancelation' or a 'new' contract, I only agreed to the fitment of an upgraded unit because they wanted to improve their units and service. Instead of continuing the service on the existing contract they cancelled the first contract and created a 2nd contract making it look like there was a cancellation from my side.
BEWARE future and current clients, because of their own mismanagement of their systems and policies you will end up being a victim of contract 'fixing'....and in the end they will continue to use RED TAPE and FINE PRINT to abuse their power. As far as I am concerned, this is total incompetence and arrogant abuse of power.
DO YOU WANT TO PARTNER WITH A DISHONEST BULLY THEN CHOOSE TACKER CONNECT.
I am even more angry now after the 2nd call that was meant to resolve the matter, instead I am happy to report that TRACKER CONNECT IS ABUSING THEIR POWER.
I URGE CONSUMERS TO TEACH BUSSINESSES LIKE TRACKER CONNECT THAT CONSUMERS MUST BE TREATED WITH RESPECT, REDUCE THEM TO ZERO, DO NOT BUY THEIR PRODUCTS AND SERVICES.
So the follow up call came...and it only got worse.
I was informed that i had this contract since 2011/12, then in 2017 Tracker wanted to do an upgrade of the unit in my car, they cancelled my contract so that they can fit the upgraded unit. They only showed up in 2018 to fit the new unit. Months later, they just simply forgot or lost the paperwork or whatever....They claim that this process of them wanting to upgrade the unit is the reason why I have a 'new contract' with them. And for this reason the current 'new' contract does not allow me to cancel without a penalty. I agree, this is a very clever way to trick their clients.
This infuriates me even more, I did not request a 'cancelation' or a 'new' contract, I only agreed to the fitment of an upgraded unit because they wanted to improve their units and service. Instead of continuing the service on the existing contract they cancelled the first contract and created a 2nd contract making it look like there was a cancellation from my side.
BEWARE future and current clients, because of their own mismanagement of their systems and policies you will end up being a victim of contract 'fixing'....and in the end they will continue to use RED TAPE and FINE PRINT to abuse their power. As far as I am concerned, this is total incompetence and arrogant abuse of power.
DO YOU WANT TO PARTNER WITH A DISHONEST BULLY THEN CHOOSE TACKER CONNECT.
I am even more angry now after the 2nd call that was meant to resolve the matter, instead I am happy to report that TRACKER CONNECT IS ABUSING THEIR POWER.
I URGE CONSUMERS TO TEACH BUSSINESSES LIKE TRACKER CONNECT THAT CONSUMERS MUST BE TREATED WITH RESPECT, REDUCE THEM TO ZERO, DO NOT BUY THEIR PRODUCTS AND SERVICES.
I refuse to pay for a service that I was **** into and I also do not need any longer.
The only perspective of the truth is theirs, it is simply the bully business way.
Please be careful signing up with this service, you don’t need it. And if if you sign up you can never leave until full term I s served or full payment of complete contract is paid.
Another Telkom type business.
I refuse to pay for a service that I was **** into and I also do not need any longer.
The only perspective of the truth is theirs, it is simply the bully business way.
Please be careful signing up with this service, you don’t need it. And if if you sign up you can never leave until full term I s served or full payment of complete contract is paid.
Another Telkom type business.