Tracker, please cancel my subscription

I have been trying to cancel my Skytrax Tracker subscription for 2 years now and my request keeps getting ignored. After the first cancellation, I cancelled the debit order as well because they kept on debiting my account. Months later I received a call from their debt collectors demanding that I pay for the months that I had not paid. I made the payment and Tracker has started debiting my account again.

I called in yesterday (19 January 2022) to again attempt to cancel my subscription and the lady told me that they are swamped with calls and if I'm willing to hold, I will be on hold for a long time. She told me that they are unable to assist me immediately but someone can contact me later. She told me that she can log the request for and I will receive an email confirming that they've received my request and it will provide me with a reference - no such email was received.

The worst part is that the vehicle that has the tracker unit has not been used in 2 years. I'm planning to sell it now and I'm concerned because I've seen other complaints about paying for tracking vehicles that have long been sold.

I just want this subscription cancelled, I don't need to have a discussion about it with a consultant. I no longer need this service.