TRACKER PLAYING MAFIA ON CLIENTS

I was sent communication by tracker that my device needs to be re-installed and that will be done for free. For the past two months I have been getting debit order of R1300 or R1413 going off from my account(mind you my premium is R99) I called on the 15th dec to query this and I was told that R1095 is for the device reinstallation and they shouldnt have debited the amount. I was also told I will need to pay R317 as I have not paid my acccount since october...I paid the amount and I called again and spoke to a Lebo who kept sighing at my impatience(which I have a right to , no one would be in a jolly mood after R1400 had been ********ly debited), I ran out of airtime and called once again and was advised that my R1413.01 would be refunded back to my account withing 3-4 working days. I cancelled my account with Tracker the very same day and Guess what, today I have received a letter from Tracker advising me that \my account"has been suspended because I am in arrears of R1393.01?? *** "