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shreemathee B

1 reviews | Active since Jul 2018

17 May 2021, 23:36

Tracker placed approved debi check debt order, which I did not approve but now shows approved on my bank account

Good day. This is second complaint my tracker subscription was paid up and canceled.

On my online banking tracker sends approval for debt order which i did not approve. Then the next day it shows approved debt order. Why is tracker trying to debit my account. I do not owe tracker any monies.

The first time tracker contacted me left a message informed me to ignore the debi check approval, has subscription is canceled.

To my surprise tracker debi check is approved on my online banking. Please get your account department to immediately to remove this approved debt and inform my bank,

My bank is unable to remove this debi check debt order, as the service provider must inform the bank of removal of debi check debt order placed on my account.

Remove this debt order immediately

0
Replies (2)
Tracker Connect
Tracker Connect's reply18 May 2021, 07:50
Official
Good Day shreemathee B
 
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter. 
 
We will revert to you shortly. 
 
Tracker Connect 
Tracker Connect
Tracker Connect's reply19 May 2021, 13:33
Official
Good Day shreemathee B,  

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company. 
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect