TRACKER: PAYING FOR A NON EXISTANT SERVICE EVERY MONTH

After 1 month after instellation of tracker unit, after continious driver allert messages, relocation of the tracker unit in the vehicle, it was discovered that the assist button tag was faulty. A new tag was couriered and with pairing of the tag i waited 20 min on phone to speak to someone to assist with the pairing... no one answered from that department...after then driving the vehicle thinking that tracker will phone me to check on the vehicle that is moving without a tag....im still waiting for tracker to phone...its been an hour...HOW CAN I PAY A MONTHLY SUBSCRIPTION FOR THIS BAD SERVICE. Im paying monthly for a service that i dont receive. This is theft i would say. And i am retired.