TRACKER ONLY TALKS IF YOU'RE BUYING. FORGET ABOUT TRYING TO SIGN OFF

I find it impossible to find a way to talk with a real person when wanting to discontinue with TRACKER. I haven't enjoyed the way they have kept increasing the subs and claiming "added value" which I neither needed nor wanted - but the last straw was when we sold our Honda Jazz in October 2023, and TRACKER kept debiting my bank for payments. I sent emails and texts to advertised portals, but with no response. I spent hours on calls that were either never answered while I listened to adverti*****ts, or were answered with transfer to, or a number given to another department, with the same outcome. In the end I just blocked the payments at the bank - then immediately got re-debitted with a R60 penalty... the latest response to my email (yes, this one they sent a response to) was:Good day Valued Tracker Client, Thank you for your enquiry. For security reasons and to be able to access your records, please supply us with the following information: • ID number/Business Registration number • Registration number • Tracker membership number • Cell phone number Did you know that as a Response, Recover, Protect or Care client, you can instantly locate your vehicle, pull a trip logbook, receive licence reminders and so much more on our easy-to-use app on your smartphone or tablet? Visit your Google Play Store (Android) or App Store (IOS) to download our application today and make sure that you are always in the know. You are more than welcome to contact to us via email (***) or call the Tracker Service Centre on ***to find out more. Tracker. To care is to protect. Regards, Xabisokazi Phoku Customer Services Administrator

T: +***0

THAT NUMBER HAS NEVER WORKED, THEY HAVE ALL THE INFORMATION THEY ARE ASKING FOR. TODAY I GOT AN SMS DEMANDING THAT I PAY. NO HUMAN INTERACTION UNLESS YOU WANT TO SIGN UP. I TRIED THAT AND WAS ASSURED THEY WOULD TAKE ACTION - THEY DIDN'T.