Tracker Odometer Update Ignored – SARS Logbook Now at Risk!

I’m extremely frustrated with the service I’ve received from Tracker regarding my vehicle tracking device replacement.

When my device was changed, I explicitly instructed Tracker to start the new odometer reading at the correct kilometre value from where the old unit left off — which I signed for. Despite this clear instruction, it was not done.

Last week Monday, I was told to send all relevant details via email. I duly emailed Gopolanang Mogaladi (***). I was advised there was a 72-hour turnaround time.

Since then, I’ve followed up multiple times via email, but have received zero feedback. Today, after finally managing to get hold of someone, I was told they’re still “working on it” — but cannot give me any timeline or clarity on when this will be resolved.

Meanwhile, this issue directly affects my SARS logbook, which is critical for my tax records. The longer this drags on, the bigger the problem becomes for me — all because Tracker has failed to complete a basic administrative task and provide proper communication.

I expect Tracker to:

Immediately update my odometer reading as instructed

Confirm in writing the corrected kilometres

Provide a timeline for final resolution

Advise how they will rectify any complications with my SARS logbook caused by this delay

This has been unnecessarily stressful and unprofessional. I hope Tracker treats this complaint with the urgency it deserves.