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Etienne D

1 reviews | Active since Jun 2016

16 Feb 2022, 13:52

Tracker - Nowhere to be found!!!

What a hassle to get my Tracker disabled.

After 9 days I am still waiting for Tracker to get back to me after requesting that my Tracker system to be disabled. This clearly shows the lack of customer care at Tracker.

After more than six months of trying to get Tracker to repair their faulty units in both my vehicles, I have taken the decision to cancel the service to find a new service provider. 9 days since my email, And can you believe they even sent me a new invoice for the month of March 2022.Today I tried calling the call center only to have to hold the line for more than 15 minutes and ran out of airtime while doing so. I have now made the choice to contact Tracker through a 3rd party, maybe this will get their attention, faster than the call center or useless email systems. Where are you Tracker???

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Replies (2)
Tracker Connect
Tracker Connect's reply16 Feb 2022, 14:23
Official
 Good Day
  We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply17 Feb 2022, 14:25
Official
Good day,
 
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
  
We would like to take this opportunity to thank you for doing business with our Company. 
  
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Regards
Tracker Team