RB
Richard B
1 reviews | Active since Nov 2013
02 Sept 2022, 10:28
Tracker not tracking on customer care....
I cancelled my vehicle with Tracker, installing a new. Tracker contnued to debit since 2019 for the additional vehicle. When calling they noted the cancellation and I had no manager call back as requested. I was finally offered 1 year of 3 in refunds as they admitted the mistake. Unacceptable both in that the vehicle was cancelled for another with tracker, I was double charged for 3, and communication back without my numerous calls is not happening. How can i trust you'll be there when I need you Tracker?
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Replies (2)
Tracker Connect's replyOfficial
02 Sept 2022, 10:47 Good day Richard,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply02 Sept 2022, 10:47
Official
Good day Richard,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
06 Sept 2022, 11:40 Good day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply06 Sept 2022, 11:40
Official
Good day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect