TRACKER NOT TRACKING

MY VEHICLE - A FORD TRACER - REGISTRATION NUMBER - JLG005GP - WAS ****** IN ALBERTON BETWEEN 16h45 AND 17h15. I REPORTED THIS TO TRACKER AT 17h28. THE OPERATOR WAS SYMPATHETIC - SHE ASKED ME THE RELEVANT SECURITY QUESTIONS AND INFORMED ME OF THE TC'S. I THEN REPORTED THE VEHICLE ****** AT ALBERTON POLICE STATION. I RECEIVED ABOUT 4 SMS'ES AND ONE COURTESY CALL ON SATURDAY EVENING - YOUR VEHICLE HAS NOT BEEN RECOVERED YET. SUNDAY MORNING I RECEIVED ONE SMS AND ONE COURTESY CALL DURING THE DAY - NO POSITIVE FEEDBACK. MONDAY I RECEIVED 1 SMS - STILL NOT RECOVERED. I THEN CONTACTED TRACKER ON MONDAY AFTERNOON - ONE OF THE QUESTIONS I ASKED THEM IS TO CHECK WHEN LAST THEY RECEIVED A SELF TEST FROM THE UNIT IN MY VEHICLE - THE ANSWER: JUNE 2014! I WAS THEN INFORMED THAT YOU - AS A CLIENT - MUST TEST THE TRACKER YOURSELF - TWICE A YEAR. I DON'T THINK A LOT OF THEIR CLIENTS ARE AWARE OF THIS - IN THE SMALL PRINT SOMEWHERE. I AM NOW WONDERING WHAT DID THEY ACTIVATE ON SATURDAY AS THE TRACKER IN MY VEHICLE IS CLEARLY NOT RESPONDING. THE CHERRY ON THE CAKE - THE TRACKER INSTALMENT WENT OFF MY ACCOUNT THIS MORNING. THAT MEANS I AM STILL PAYING FOR A VEHICLE THAT THEY ARE NOT TRACKING!