LS
Lesego S
1 reviews | Active since Jul 2011
26 Nov 2019, 12:15
Tracker not to be trusted with our banking information.
Tracker had debited my account for an account that is not mine. They took money twice from my account with 2 different reference numbers. I only have 1 tracking device to my name.
when i phoned them to inquire about this they acknowledged that that payment was not for my device and that account belongs to another person.
who authorized this? how can they just take my money for another persons account?
I am unable to reverse the other payment and want my money back.
Helpful (0)
Replies (5)0
Replies (5)
Tracker Connect's replyOfficial
26 Nov 2019, 13:33Good Day Lesego S
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply26 Nov 2019, 13:33
Official
Good Day Lesego S
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
LS
Lesego S's updateReviewer Update
04 Dec 2019, 11:25And then they debited my account erroneously AGAIN!
The onus is now again on me to provide proof of this payment so they can refund!!
While they acknowledged that the instruction to stop doing this was issued after the payment instruction went off!!!!
And when I want to cancel the contract I must incur a penalty because they say I am in breach when they are the ones who have not used my account info as I have mandated them to.
Disappointed AND Frustrated!
The onus is now again on me to provide proof of this payment so they can refund!!
While they acknowledged that the instruction to stop doing this was issued after the payment instruction went off!!!!
And when I want to cancel the contract I must incur a penalty because they say I am in breach when they are the ones who have not used my account info as I have mandated them to.
Disappointed AND Frustrated!
LS
Lesego S's update04 Dec 2019, 11:25
Reviewer Update
And then they debited my account erroneously AGAIN!
The onus is now again on me to provide proof of this payment so they can refund!!
While they acknowledged that the instruction to stop doing this was issued after the payment instruction went off!!!!
And when I want to cancel the contract I must incur a penalty because they say I am in breach when they are the ones who have not used my account info as I have mandated them to.
Disappointed AND Frustrated!
The onus is now again on me to provide proof of this payment so they can refund!!
While they acknowledged that the instruction to stop doing this was issued after the payment instruction went off!!!!
And when I want to cancel the contract I must incur a penalty because they say I am in breach when they are the ones who have not used my account info as I have mandated them to.
Disappointed AND Frustrated!
Tracker Connect's replyOfficial
04 Dec 2019, 11:54Good day Lesego,
Thank you for bringing the matter to our attention.
We hereby confirm that the matter is under investigations and feedback will be provided soonest.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
Thank you for bringing the matter to our attention.
We hereby confirm that the matter is under investigations and feedback will be provided soonest.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
Tracker Connect's reply04 Dec 2019, 11:54
Official
Good day Lesego,
Thank you for bringing the matter to our attention.
We hereby confirm that the matter is under investigations and feedback will be provided soonest.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
Thank you for bringing the matter to our attention.
We hereby confirm that the matter is under investigations and feedback will be provided soonest.
Should you require further assistance please don't hesitate to contact us.
Regards,
Tracker Connect
LS
Lesego S's updateReviewer Update
10 Dec 2019, 11:08I am STILL waiting for my refund for the second time!
Despite their breach they say I must pay a penalty to cancel the contract.
Who is their ombudsman?
This can't be allowed!
Despite their breach they say I must pay a penalty to cancel the contract.
Who is their ombudsman?
This can't be allowed!
LS
Lesego S's update10 Dec 2019, 11:08
Reviewer Update
I am STILL waiting for my refund for the second time!
Despite their breach they say I must pay a penalty to cancel the contract.
Who is their ombudsman?
This can't be allowed!
Despite their breach they say I must pay a penalty to cancel the contract.
Who is their ombudsman?
This can't be allowed!
LS
Lesego S's updateReviewer Update
10 Dec 2019, 11:09You say I mustn't hesitate to contact you.
I have BEEN trying to.
Your webform doesn't work.
Your people take forever to get back to me.
All this effort from my side to get you to rectify your mistakes!
I have BEEN trying to.
Your webform doesn't work.
Your people take forever to get back to me.
All this effort from my side to get you to rectify your mistakes!
LS
Lesego S's update10 Dec 2019, 11:09
Reviewer Update
You say I mustn't hesitate to contact you.
I have BEEN trying to.
Your webform doesn't work.
Your people take forever to get back to me.
All this effort from my side to get you to rectify your mistakes!
I have BEEN trying to.
Your webform doesn't work.
Your people take forever to get back to me.
All this effort from my side to get you to rectify your mistakes!