Tracker not living up to their promises & their system does not work but charge insane cancellation fees

My raptor was ****** so I bought an Everest, unfortunately with tracker unit already installed. The system gave me issues from the beginning, when the tags arrived, I followed the instructions etc. On several occasions, less than hour after I parked my car in my garage a computer generated voice would phone saying there is an issue, and then the same call to my husband. Tracker is NOT working. I am feeling extremely unsafe and vulnerable after my raptor was ******, and as a women I don't want to struggle so much with a system that you can't talk to a human from the first moment. If you phone the Tracker Emergency nr the system gives you another nr to phone if you have an emergency...It's a nightmare to deal with this company. Now they want to charge me R2600 cancellation fee because I feel unsafe as I know that the system as well as the tag is NOT working as it should...I pressed the emergency button and it took the computer a while to phone me...there is absolutely NO peace of mind to know that Tracker is looking after my vehicle. To have a 1.41 rating says it all with 3500 people giving 1 star...because the service is so terrible they want to charge you cancellation of the remaining of 2 year contract because that is the only way they can generate an income. I will take this up with my insurance company and maybe the Insurance Ombudsman must look into this as well. On 1 July Tracker mailed me saying my device is working optimally...haha according to you definitely not according to me.