Tracker - Not Connect, rather rename your product.

So installed 3 units (Recover Package) in my vehicles on the 23 September 2020 ,up to now not 1 single one is working correctly ,was at Marloth Park on Sunday the 27th ,only updated before Sappi-Ngodwana ,so I thought ok let me check my wife's vehicle on the 28th ,still show at home while she is at work ,that updated only 2 days later ,ok now I thought let me look at my son's vehicle ,jip same thing ,still at work in Middelburg while the vehicle is standing right in front of the garage ,got hold of someone eventually ,since the 28 September after I spoke to several people ,because no one reply to there email ,I was informed that there is an issue with these units ,know my question is why do they install these units that they clearly know has issues ,rather be honest and inform your clients that there is an issue ,don't tell me that there in no issue ,why is there a TSB out to resolve the issue ,so you can not provide a service and that is bridge of contract ,and you should compensate all clients with these faulty units/system/app until it is resolved ,or terminate the contract from your side and give your clients the respect and do the right thing ,you will gain much more to inform your clients of the faulty units or "glitches " as you name it ,than to try and hide it ,doesn't matter how you do it just don't lie to your customers ,anyone else that has got issues like this feel free to contact me on *** ,the more info I can get the easier it will be to fight this.