GG
Gail G

1 reviews | Active since Sept 2016

26 Nov 2019, 11:15

Tracker not a good company to use

T&C'c!!!!!! Apparently you have to give tracker a calendar month for them to cancel their service, this despite you having sold your car and no longer own the vehicle. The consultant told me " madam, even if you write off your car, you still have to give tracker a calendar month to cancel the contract" so apparently once an invoice has been generated, they are not able to issue credit notes against the invoice and you have to pay. He said that trackers adheres to standards set by finance department, and those are the rules. So I pay for a service that I no longer use... unhelpful and wont use them again.

0
Replies (2)
Tracker Connect
Tracker Connect's reply26 Nov 2019, 11:32
Official
Good Day Gail G 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply26 Nov 2019, 15:15
Official
Good day,

We confirm having contacted you and assisted accordingly.

Should you require further assistance please don't hesitate to contact us.

Regards,

Tracker Connect