TRACKER NO UNDERSTANDING OF GOOD SERVICE & GOODWIL

MY TRACKER WAS INSTALLED FOR 3 YEARS NEVER ONCE UTILISING ANY OF THE SERVICES OFFERED.ON 6 JAN 2016 I HAD A BRAND NEW TRACKER INSTALLED AT THE DEALERSHIP AS THE UNIT WAS FAULTY AND DRAINING UNECESSARY POWER (NO FAULT OF MINE) TO WHICH I RECEIVED AN INVOICE OF R1600-UNACCEPTABLE AS I SHOULD NOT BE LIABLE FOR ANYTHING OTHER THAN THE AGREED TO CALL OUT FEE.ON JAN 7TH I PICKED UP MY CAR FROM THE DEALERSHIP AND EN ROUTE TO THE OFFICE MET IN A SEVERE ACCIDENT AND MY VEHICLE WAS WRITTEN OFF.I CONTACTED TRACKER SPOKE TO CHARDE WHO HAS THE WORST ATTITUDE IV COME INTO CONTACT WITH (LEARLY IN THE WRONG INDUSTRY AS SHE DOESNT KNOW THE 1ST MEANING OF SERVICE) AND SHE ADVISES ME THE TRACKER CANNOT BE REMOVED FROM MY VEHICLE AND REINSTALLED IN MY NEW VEHICLE AS IT COULD TAKE THE TECHNICIAN UP TO 6 HRS SO THE ONLY OPTION IS TO HAVE A BRAND NEW 1 INSTALLED AT ANOTHER R1100!! HOWEVER IF I CANCEL MY CONTRACT AND OPEN A NEW CONTRACT IT WILL COST R800. I NEVER USED THE NEW UNIT I PAID FOR & GRANTED THE ACCIDENT IS NO FAULT OF TRACKER HOWEVER SURELY AS A COMPANY THERE SHOULD BE A GESTURE OF GOODWILL HAVING NEVER CLAIMED AND THE CIRCUMSTANCES OF THE NEW UNIT INSTALLED BEING HOURS OLD.DISGUSTED!