Tracker no sense of client service

I started receiving calls from your call center to check in if I am okay as of the 22nd February 2022. I found this strange as my TAG was with me and I never receive calls from the Tracker call center. I did notify the agent that something is not right, as every time I start my vehicle I was receiving a call from tracker. The agent advised he would have product support call me. I received a SMS on the 23rd Feb notifying me that the unit is not functioning optimally and I should contact tracker on an email address ***. How is this client service when I am the one that has to contact you Tracker to sort out your product that is not working? EPIC fail!! I got a response on the 24th Feb asking for certain details and advising me that I may have to pay R595. I responded on the 25th with the details required. A technician by the name of Johan came out on the 7th March and advised that the unit is not responding. He contacted someone and he advised they will give me a call to get a new upgraded device as the one I have is old and outdated. I received a call from a lady by the name of Karabo offering me a new device but it will be a new 3 year contract. I explained to her that I did not want a new contract. The technician advised to get a new device so why must I get a new contract? Karabo asked me if I wanted to have the device repaired and I repeated what the technician advised. I also explained been a client for 20 years surely tracker would value me as a loyal client and upgrade the device at no charge to me. This is what I call client service and retention. Karabo advised that she will have her a supervisor call me today 8 March 8, 2022 at 09:30. No call has been received and at 12:06 on the 8th March as well I received a sms advising that several attempts have been made to contact me to discuss product options and yet again I as a client must call the call center for further assistance. EPIC fail yet again. You have failed to recognise my loyalty and value as a client. You are more than welcome to advise how you intend to resolve the issue of a non-working product as I have done my duty as a client. Your service is disgusting and I can guarantee you that I wont be a client of tracker for much longer.