TRACKER (New customer - Bad service and technical problems)

A tracker was installed in my newly purchased vehicle two weeks ago. Since then, after I parked the vehicle I receive an SMS saying that the main battery is disconnected and that I should contact TRACKER if my vehicle was ****** or hijacked.

Arrangements were made for a technician from TRACKER to come fix the installation. TRACKER said that this should be done in a place where the vehicle is out of sight and so I specifically arranged to work from home for 2 hours from 8am today (Monday 17 May 2021). Just before 8am the technician called saying that he will be late and only arrive at 9am. He eventually arrived after 09:30, then said he will only be busy for 30 mins but took until 11:00. At this time I already missed other previous arrangements and meetings at work.

While the technician handed me the service slip that he filled in and signed, I asked if all tests were done and diagnostics check out on which he said all is well and they will keep monitoring.

After this I left for work and then after I parked received a new SMS saying that my TRACKER "is not functioning optimally. This impacts recovery and service delivery. Call TRACKER ***" This number when dialed does not work.

I called TRACKER on the call center number that I have and complained about this new message after the technician spend most of the morning on my vehicle. I asked to speak to a supervisor and usually when speaking to anyone from TRACKER their phones (to and from my personal and work cellphone, and at my home or at my work place, 20 mins drive apart) break up so that you cannot hear what they say.

The supervisor said he will find out what the situation is and I asked if they can now guarantee that the TRACKER is functioning as it should? My insurance require a certificate proofing the proper installation of the TRACKER and will not cover my vehicle in the event my vehicle is ****** or hijacked if it was not functioning properly. He said he will send a confirmation on this but I never received it.

After this last mentioned call with the supervisor, I again received the "Main battery disconnected SMS" Bwahahaha!

I called and complained again. Apparently TRACKER has been in service for more than 20 year and surely installed plenty of TRACKERS in vehicles like or similar to mine.

Then a technical person contacted me and said they will flag my vehicle to monitor and it may only be due to delayed signals or monitoring.

What is the experience from other people with TRACKER and please advise on if there are maybe smaller and more reliable companies out there. It seems TRACKER may have grown too big and might want to discourage customers in using their service due to lack in response services when you do need it.