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Chris L

1 reviews | Active since Oct 2018

24 Mar 2023, 08:18

Tracker most useless service provider ever

This is the worse tracking company to deal with. I changed vehicles and was told that I still have 1 year left on my current contract. I cannot cancel the contract but can transfer it to another vehicle. I have now been trying to get hold of tracker for a whole week. The call centre phone rings forever. I submitted a query online no response. In fact after submitting an online query I received calls from Netstar and car tracker within minutes saying they see I enquired for tracking services. This morning I finally got hold of someone. The call was cut and I phoned back immediately, guess what no answer. The consultant I spoke to have all my details one would think he will call you back to finish the process. Nope. I suggest to everyone to stay away from this company. They know they have me in a contract for another year so they do not care about my problem at all. I have the insurance company asking me everyday where the certificate is. Tracker I have another vehicle which is with Netstar which I wanted to move to you when the contract ends now but never again. I have another contract with you which will also be gone as soon as my contract expires. I tried to login to my profile this morning on the web all of the sudden I am blocked. You are useless

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Replies (2)
Tracker Connect
Tracker Connect's reply24 Mar 2023, 10:55
Official
Good day Chris

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 

Best regards,

Tracker Connect
Tracker Connect's reply24 Mar 2023, 11:11
Official
Good Day Chris,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect

Best regards,