wS
william S
1 reviews | Active since May 2011
05 Jan 2026, 16:25
TRACKER MAKING ME PAY FOR A FAULTY UNIT THAT WAS SUPPOSED TO BE REPLACED INSTEAD.
you guys have been billing me for a tracker that was faulty and i had upgraded from. your consultant now tells me i opted for an ADD-ON instead of replacement. i dont recall doing that, cause i received a call from your agent telling me my unit is faulty and it needed replacement, and then i upgraded it instead. now i have been told its an add-on. this does not make sense. i spoke to Andisiwe Sangweni and she advised shes's handing the matter. it didnt make sense why i am paying over 700 for tracking devices for 2 vehicles. and also what the 78 bucks i am paying for?
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
05 Jan 2026, 16:28Good day william Swana,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Thank you
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Thank you
Tracker Connect's reply05 Jan 2026, 16:28
Official
Good day william Swana,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Thank you
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Thank you
Tracker Connect's replyOfficial
06 Jan 2026, 14:49Good day william Swana, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect
Thank you.
Thank you.
Tracker Connect's reply06 Jan 2026, 14:49
Official
Good day william Swana, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect
Thank you.
Thank you.
wS
william S's updateReviewer Update
06 Jan 2026, 16:29Thank you, i am still awaiting an email from Bohlale, as per our call.
wS
william S's update06 Jan 2026, 16:29
Reviewer Update
Thank you, i am still awaiting an email from Bohlale, as per our call.