SSCM
SESONKWANE SINKY CYNTHIA MPENYANA

1 reviews | Active since Jan 2015

12 Jul 2018, 14:59

TRACKER LYING ABOUT 36 MONTHS CONTRACT AS NO DOCUMENT SIGN BY CUSTOMER

Complaint for Tracker Want to cancel tracker and tracker told me that is a 36 months contract. I told them I did not signed a contract that says 36 months contract before cancellation. And its funny what the consultant respond she said there's a record that says 36 months and its funny as I didn't join telephonically I went to the shop @ luipaard street in Krugersdorp is a tracker shop. This 36 months contract is new to my eyes. I want tracker to cancel my account with them and stop telling me about 36 months as there's no anywhere I signed for that 36 months contract. Imagine big company like tracker making money by lying to client that there's a record for 36 months. I don't owe tracker this is not a credit tracker stop lying about 36 months record contract . This is not how we retain customer and that bad bad bad service for you guys .

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Replies (3)
Tracker Connect
Tracker Connect's reply12 Jul 2018, 15:09
Official

Hi Cynthia,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Customer Care Team

Tracker Connect
Tracker Connect's reply12 Jul 2018, 15:46
Official

Good day Cynthia,

This is to confirm that we have made contact with you. we are in the process of investigating your query and will provide you with feedback as soon as we have all our findings.

Kind Regards,

Customer Care Team

Tracker Connect
Tracker Connect's reply16 Jul 2018, 14:36
Official

Good day Cynthia ,

This is to confirm that we have made contact with you and assisted accordingly.

Kind Regards ,

Customer Care Team