Tracker - *******ly collecting debit order

The more they try to respond to my query through emails, the more I realised how they don't respect laws of this country. Firstly, a person who called me regarding their product acted as if they were giving me a value add product to my existing product (vehicle tracking services). The value add service was R49 per month which was affordable for an additional tracker in a car. This person had all my personal details including my banking details. Subsequent to my initial query above, I have since discovered that I had a tracking service agreement with them (TRACKER) in 2016 which I cancelled in 2020 when I sold my car and went with another tracking companies on my other cars (currently paying for 3 devices from another service provider). I am surprise that despite stringent POPIA provisions especially on retention of data TRACKER has kept my sensitive information from 2020 until now. This included my banking details and even a related Debicheck authorisation which they have just used for these debit orders without needing my prior authorisation.

POPIA - Section 14(4) refers: "A responsible party must destroy or delete a record of personal information or de-identify it as soon as reasonably practicable after the responsible party is no longer authorised to retain the record in terms of subsection (1) or (2)". I will refer this to the information regulator to adjudicate.

My second concern with how they conduct their business is that according to their records, when I accepted their service in February the agreed monthly contract was R49 but their first debit order on 01 February 2024 was R74,29 (vs R49). I reversed this debit order because at this stage I could not identify it and they resubmitted it as R183,29 on 21 February 2024. which they said were additional charges for a returned debit order. I immediately called them on 21 Feb 2024 as per my initial review above to cancel this. Despite them promising that they will cancel fro their side, this thing went on in Marh, April, and May until the review I posted above. This is abuse, and complete disregard and violation of my right to cancel.