Tracker loses track.

Tracker loses track. I have a tracker unit installed in my vehicle for the past 15 odd months. I received an email on 16 August 2024 with my monthly invoice reference INV??????2261. The email invites me to register on the MyTracker Portal and to visit please visit: https://my.tracker.co.za. To my surprise upon visiting https://my.tracker.co.za a vehicle with registration RGG855GP pops up as my vehicle “protected by Tracker” charged to my account. I notified tracker via the “contact us” portal on the website that the information is incorrect. Unsolicited I received an email on 20 August 2024 subject header “Tracker: Uncontactable Health Check Notification: MR ?? ??, ??, Registration CAW?????? “, the content of the email reads “…… the device for vehicle CAW?????? Is not updating ……”. The email went onto say numerous attempts to contact me were made - which is untrue. It gets better! a gentleman calls me up on 10 September 2024 allegedly from Tracker to discuss the error. He kindly asks for my ID to identify myself – I decline and suggest he reads out the last 6 digits of my ID Tracker have on record. Just a reminder to Tracker don’t phone a client and ask for their ID – you Tracker must identify yourself!!! Again, to my horror the last 6 digits he reads out of the ID Tracker have on record do not belong to me! The gentleman wants to assist further by asking a few questions to validate my antecedents, but I decline to answer. I question the gentlemen whether the vehicle I’m paying a monthly subscription for is indeed protected with a Tracker unit and how can he prove this to me? He undertakes to escalate the matter. So, I must ask Tracker, prove to me my vehicle unit is active and you know the location of my vehicle? If not kindly credit me for the 15 odd months of my subscription and let’s start again. Beware Tracker clients you may not have the security you are paying for!