Tracker listed me as arrears at credit bureaus

I have installed my first Tracker device during 2007. My car was ****** in 2008 and they had no data on where the car was and what happened with the car. Needless to say, I ended my relationship with them for quite some time and went to their competition.

They however have a sales person sitting at the BMW dealership and I buy regularly new vehicles, so I started doing business in 2015 again with them.

I have received no tax invoice OR statement from them from that date.

I want to buy a new motor vehicle and sent my application for finance today for approval. The finance house (BMW Finance) with whom I have been doing business with since 2010, told me they can do no better than a prime lending rate.

On request why I don't receive a below prime rate like I always do, they informed me that I was 30 days and 60 days in arrears with my account at Tracker.

Now, I have the following problem with that:

1. I pay monthly by debit order. I have never had an R/D on my bank account for 15 years.

2. They load the debit order monthly as well as the amount.

So the question arises then how can I be in arrears? And if I am in arrears, it is Tracker's fault as they load the monthly values? How is this possible?

So, they have tarnished my perfect financial score that I had for the last 15 years and it will create a lot of damage to me in future as my credit rating is lower than it used to be. How can these big companies do things like these and believe they can just get away with this and have a don't care attitude towards their clients? I have no problem in taking responsibility if I was at fault, but this is not the case.

Can you please help me with this?

Many thanks,

Roelof Lategan **********