Tracker Lies to there Customers

Tracker does not Call Back, a Robot caller calls when you have an emergency and if you do not respond you get a message we could not get hold of you. But never do they send a unit to retrieve your vehicle? What do you have to do to get them to go look for your vehicle?

Tag given with base package has an emergency number but even though installer and sales person told us they will respond when button is pressed, I have now been told this is only for Higher Packages.

On Higher package we tested tag at home and when asking why we got no reply we were told car was at home and thats why they did not respond. So you cant be highjacked at your gate and injured?

After all this and numerous calls they want to charge me a penalty fee when I want to cancel?

Are they not in breach of contract?

They are not providing the service I am Paying for?

I have been with Tracker for over 15 years and this is the service I get?

Not Happy!!!