1 reviews | Active since Sept 2012
Tracker keep on debiting me after Cansellation
I had a Honda Jazz and the supplier insisted I should use their special on Tracker Installation and I can get the fitment for free. First mistake nothing in live is for free. I had to sign a 3 year contract. Mistake number 2. I had the car written off in June 2014 but my Tracker contract term was still due and when I phone Tracker I was informed that I still had to pay the remainder of the three year before I can cancel the contract. I did not have the money upfront and decided the contract has to run the full term and I will then cancel it. I phone Tracker in April telling them that I want to cancel the contract and they should not deduct any more premiums. The Tracker agent informed me someone will call me within 24 hours to confirm the cancelation. I phone them on 18 May 2015 after I see they still tried to deduct a premium to confirm the cancellation. Yes says the Tracker agent it cancelled. The next month the same story Tracker want to take my money. I called again. No success. A person from Tracker called me on 25 June 2015 to confirm my cancellation. She confirmed the cancellation and Tracker deduct a premium of R453.00 last night. Money that I really needed.
Your complaint dated the 25th of June 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Tebogo Makgatho
Tracker Customer Care
Your complaint dated the 25th of June 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Tebogo Makgatho
Tracker Customer Care
