1 reviews | Active since Jan 2015
Tracker keep on billing me after 30day notice
On 22Jan2015 I cancelled Tracker on both my vehicles giving 30days notice which means the debit order running on 02Feb2015 will be the last debit order for both vehicles.<br> <br> The cancellation for both vehicles was confirmed by telephone on 22Jan2015 by customer care consultant Shaakier Hartley.<br> <br> Needless to say another debit order went off my account on 02March2015 for one vehicle. Tracker onlycancelled one of my vehicles after they confirmed the cancellation of both vehicles by phone.<br> <br> I have spoken to Faith Tshabalala *** today and she confirmed that there are system notes regarding the cancellation of both vehicles dated 22Jan2015 so why only one vehicle was cancelled I can not answer.<br> <br> I now want a full refund of the money taken off my account and written confirmation that both vehicles was cancelled on 22Jan2015 and that no more debit orders will run on my account. <br> <br> Please make sure that when you cancel with Tracker that confirmation by phone is not enough, insist on written confirmation because you will simply be charged again.<br> <br> <br> <br> <br> <br> <br> <br>
Your complaint dated the 10th of March 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Ghitte Brandt
Tracker Customer Care
Your complaint dated the 10th of March 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Ghitte Brandt
Tracker Customer Care
