Tracker jack up you finance department and improve your service

So unhappy with Tracker. Finance department needs a serious revamp. Since getting tracker in Feb 2021 , I am being called every month about my debit order which did not go through, despite it going off. And every month on the 25th I get a note on my banking App that Tracker wants to do an update on my account. I have now instructed my bank to block all updates from Tracker on my account.

After my third call to them on Friday to explain that the debit order did go through, I was told again to " ignore the sms requesting me to pay my Tracker account. During this call ( recorded as you all know) I managed to request for the cancellation of the contract and was told that I need to give 30 days notice. Ok, got that. Got phoned this morning and was told to pay a penalty if I want to cancel. Now apparently the fine print in the contract overrides the " recorded" conversation .. Fed up with Tracker . Will never ever refer anyone to Tracker. NEVER. It takes more effort each month to prove that your debit order went through than the joy or peace of mind that all is in place .