JM
Jason M

1 reviews | Active since Feb 2017

03 May 2018, 10:31

Tracker is useless, don’t waste your time, you paying for nothing

Shocking service from tracker, not only do they not tell us that they not liable for anything should they not track your car, they can’t give you any useful info regarding it, basically we paying for an unknown delivery of a service, they say that they track the vehicle, we don’t know that ... there is no proof of, then when you ask for the one thing they can actually provide “the tracking activation report” they tell you it will take 24 hours, really ? 24 hours to get them to confirm to my insurance that they activated the tracker ? No man, why are we paying for this service, it’s been 4 days already they sent me 6 text messages that they haven’t recovered my vehicle, they uselesss I tell you ...

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Replies (2)
Tracker Connect
Tracker Connect's reply03 May 2018, 10:34
Official

Good day Jason,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Customer Care Team

Tracker Connect
Tracker Connect's reply03 May 2018, 11:14
Official

Good Day Jason,

As per our telephonic conversation, we have forwarded your activation report as per your request. We do apologise for any inconvenience that this matter may have caused.

Kind Regards

Tracker Connect Customer Care