TRACKER is UNHELPFUL, DISHONEST and ****MING PPL OUT OF MONEY!!!!!

I have have called in to Tracker every month to let them know I do not want to continue with their services. My insurance company Santam used them as part of a policy for a limited amount of time. I did not pay them, Santam paid them as an additional service for a limited amount of time. Shortly before the period lapsed with the Santam agreement they contacted me and I said I will think about whether I would like to continue so they will have to contact me again once the time comes. No communication.... Bear in mind they do not have my bank details so the next thing I get is a text message to say I am in arrears in payment... I did not receive a bill or contract... NOTHING. I phoned repeatedly to say I do not want this, I did not sign up to continue. Please can they correct their system of any monies it says I am in arrears for something I didnt ask for AND CANCEL, NOW I have been handed over to lawyers for R289.80!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I dont even have a bill, invoice, email... NOTHING because nothing exists with regards to a consent to continuation. Is this what you do TRACKER, you just keep "billing" people and then just hand them over... trying to force them??? Every 3 ppl you do this to its R1000... How many ppl are you currently doing this to!!!!??? Today I was number 597 in queue is your whatsapp chat line... Is this a joke. And if you try and call in business hours you wait forever!!!!! Until to phone back for the millionth time and select and option that you have an emergency. Absolute nonsense. Can someone sort this out??????