ASE
Al-kabeer Shaik Essop

1 reviews | Active since Dec 2015

12 Jun 2024, 06:44

TRACKER IS THE WORSE COMPANY I HAVE EVER DEALT WITH. 8 MONTHS LATER, NO RESOLUTION

WORSE SERVICE EVER!!! ALWAYS A BACK AND FORTH WITH THIS TERRIBLE COMPANY. I RELOCATED TO UAE AND ITS BEEN 8 MONTHS NOW THAT I AM BATTLING TO GET A FULL AND FINAL STATEMENT FROM THIS USELESS COMPANY! I HAVE REQUESTED TO CANCEL MY CONTRACT AND THEY SENT ME A STATEMENT WITH BALANCE OWED, WHICH WAS PAID AND THEN THE NEXT MONTH THEY STILL DEBIT MY ACCOUNT AND THEN SAY THAT THERE IS EARLY TERMINATION FEES ETC. WHEN I ASK FOR A FULL AND FINAL SETTLEMENT FOR CANCELING MY TRACKER, ITS SUPPOSED TO HAVE ALL OF THIS. EVEN THROUGH THE HEADACHE, I SAID OKAY, SEND ME THE FINALY AMOOUNT AND 3 MONTHS LATER, GUESS WHAT??NOTHING!!!!! MY CAR WAS SOLD IN OCTOBER 2023, IT IS NOW JUNE 2024. 8 MONTHS LATER AND YOU GUYS ARE STILL USELESS. THATS THE REASON WHY CARYTRACK AND ALL THE OTHER COMPANIES ARE DOING BETTER THAN YOU. YOU LACK CUSTOMER SERVICE BIG TIME AND YOU ARE USELESS

0
Replies (5)
Tracker Connect
Tracker Connect's reply12 Jun 2024, 07:46
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect
ASE
Al-kabeer Shaik Essop's update12 Jun 2024, 08:11
Reviewer Update
This is your standard reply just for the public to see! If you really wanted to help, you would ask for my details etc, to locate my account! Same like your emails, useless. I prefer a more senior person contact me!
Tracker Connect
Tracker Connect's reply13 Jun 2024, 15:31
Official
Good day Mr. Essop, 

We have tried to contact you and the details provided on the concern to no avail. 

I have sent an email to the address provided.

Kindly assist in responding 

Regards 
Tracker Connect 
ASE
Al-kabeer Shaik Essop's update17 Jun 2024, 14:55
Reviewer Update
Today is the 17th June. I have received 1 email from you and that's it??? Still the same as trying to email customer service. Auto reply and then pray to hear from them again😳why is this so difficult??? Do you expect us to fly from Dubai to your office and make sure you cancel and refund us for the debits you already took???
Tracker Connect
Tracker Connect's reply18 Jun 2024, 07:49
Official
Good day Mr. Essop, 

An email response has been sent to you, please refer to the communication. 

We will be closing the query until further response has been received. 

Tracker Connect.