JM
Jacob M

1 reviews | Active since Sept 2012

03 Aug 2024, 11:17

Tracker is now playing dirty

I regret the day I gave Tracker my banking details. They deduct and withdraw from my account as they wish and every time I make a reversal, they come back heavy on me. Every time I complain to them, they say sorry it will never happen again. And every time I report to Hello Peter, they send all forces pretending to solve the problem. This despite Tracker closing my account 10 months ago and giving me a letter confirming that I don't owe them.

I reversed R940,49 they deducted earlier last week, and this was followed by SMSs demanding payment. This morning, I wake up with another deduction of R319,51 which I have immediately reversed. I am expecting a barrage of SMSs demanding payment. Tracker is so clever that they don't deduct the same amount so that me trying to stop these debit orders becomes fruitless.

My problem is, I'm dealing with a Goliath who: 1. doesn't care about my credit worthiness, 2. is not afraid of going to court as he has money for expensive lawyers which I don't, 3. doesn't care about being reported to the ombudsman as they have all the time and money to bit about the bushes, 4. knows that my bank requires that the debit order be stopped by them. All I can do is reversal all the time.

I thought of blocking Tracker from accessing my contact details and closing my bank account, but I can't as all these will pile in the background and after 10 years, I will be receiving court orders from Tracker. At least even when that day arrives, I would have told the world about who Tracker has become, a good company turned horrible overnight.

If anyone of you can advise me about how you eventually gotten a company like Tracker off your back, please give me a tip. Tracker has become the only pain in my life which I don't know how to shrug off.

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Replies (2)
Tracker Connect
Tracker Connect's reply05 Aug 2024, 07:39
Official
Good day ,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you .

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply06 Aug 2024, 13:37
Official
Good day, 

This is to confirm that Tracker has contacted you and assisted 

Thank you 
Tracker Connect 

Best regards,