Tracker is nothing but useless

3 weeks ago I logged a call with tracker call center I spoke to a lady called that was so rude and I laid a complain againts her with her superior of which I do not know if action was taken againts her, my complain was about the R1350 that tracker says I owe them of which they claim it was for my roadside assistance and prior I was told that this roadside assist its free within the 40km radious and I was towed from Melrose to diepkloof that its about 21km, up to so far no one has bothered to contact me as im always making follow ups with their call center that is hard to deal with, a lady called Portia who claimed to.be a supervisor promised to investigate and get back to me I dont know if that will happen when kingdom come? Because I do not like owing people I ended up talking to "A call center manager" called Lenox who was supposed to get answers for me by end of business last week Friday even today its stil that endo of business story and I followed up today and spoke to a guy called Nketsing who told me there is not superior after 4pm that proves that tracker is running a circus. If tracker is outsourcing the call canter they need to take responsibly of their business because I am 100% sure that after this im nolonger a client and all my friends will be advised as such. I write today to Hello Peter because I feel im not treated well by a service provider that I pay monthly with no excuse and their finance team keep on sending sms's to say my account will be suspended and if it takes 3 weeks for a big firm like this to resolve the small query like this , how long will it take for them to find a car that its worth 300k , tracker or their call center are just boolies.