1 reviews | Active since Aug 2023
Tracker is not interested in customer service but only payments
Tracker has done me very dirty, I am stuck not knowing what to do while they keep debiting my account. I traded in my old car which had a tracker device on the 28th April 2023 and got a new car. From that time I tried to call them, I would wait on calls for more than 60 minutes with no answer. On the 12th may 2023, I sent them an email asking them to arrange a technician to come an install a tracker on my car so that I can continue with my contract with them. They never response to the email. I tried many more times to call and waiting on call but still no answer. Then on the 7th Of June I called them again twice, first call I waited 00:26:44 no answer, then second call 01:34:44 still no answer. My insurance required that I install a tracking device for full cover. The calls on the 7th June 2023 were my last attempt to get them to send a technician to come and install the tracking device. when I could get hold of Tracker. I then decided to get another service provider to install a tracker on my new car to be fully covered by my insurance.
What more was I do when Tracker could not answer my calls and emails? Tracker refuse to cancel my contract with them as they are still deducting my account because my contract with them is 36 month which only expires next year. I have send an email to info@tracker, churn@tracker, pshc@tracker, tpkubeka@tracker, none of these emails were responded.
I don't get how a company is able to enforce a contract that they are not able to honor. they refused to install a tracker on my new vehicle by not responding to my emails and my call. Tracker is not interested in customer service only debiting customers account. I will not recommend them to any one.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly
Tracker Connect
I made a request on the 18th August to *** and till today it has not been finalized. I made a call today, Piet (23/11/2023 09H25) was the consultant I spoke to and was informed that it was never processed and I need to give a calendar notice. I am not willing to give more notice as I have already done so in August 2023.
Please note that I cannot be held accountable for the inefficiency of your team. From the time I have made the request, tracker has debited a total of 4 premiums (including the Nov). Please I have been in no end with tracker and I wish for once Tracker can do what is deemed fair as at this stage I feel that you are doing injustice and enriching your company by doing this unfair practice.
I made a request on the 18th August to *** and till today it has not been finalized. I made a call today, Piet (23/11/2023 09H25) was the consultant I spoke to and was informed that it was never processed and I need to give a calendar notice. I am not willing to give more notice as I have already done so in August 2023.
Please note that I cannot be held accountable for the inefficiency of your team. From the time I have made the request, tracker has debited a total of 4 premiums (including the Nov). Please I have been in no end with tracker and I wish for once Tracker can do what is deemed fair as at this stage I feel that you are doing injustice and enriching your company by doing this unfair practice.