Tracker is de*****ing clients with unauthorized debits.

I have been a client of Tracker for 6 uninterrupted years and never missed an instalment. Every now and then Tracker would call me to make arrangements to inspect my vehicle. I received a courtesy call from Tracker about two months ago to inspect my vehicle. I advised them of the location of the vehicle, and they made arrangements to inspect the vehicle which they did. During the call there was no mention of a call out fee or any money. Two months later I received a text advising me that I will be debited an amount of R595.00 along with my monthly subscription. I called tracker to dispute the invoice which they claimed it was a call out fee. When I asked at what point did they advise me about the Fee, they advised me that they will do an internal investigation and listen to the call and revert back to me which they haven't done so. Tracker advised that they refund me if there was no mention of any fee during their call with me. Tracker is de*****ing clients with unauthorized debits. They debited my account ********ly and have not refunded me neither have they apologized for inconveniencing me. I have been waiting for 8 days for Tracker to come back to me with their investigation which i don't think they will since they know very well that they are in the wrong. As a client of tracker for 6 years I am very disappointed with their treatment of customers, they are in bridge of Treating Customers Fairly (TCF). Do not sign up for tracker if you do not want to be de*****ed. Tracker is a *****. THEY ARE DE*****ING CUSTOMERS WITH ********** UNAUTHORIZED DEBIT ORDERS.